Sage CRM Info

Which CRM solution is right for you?

SugarCRM Enterprise Edition

Sugar Enterpriseâ„¢ delivers advanced Customer Relationship Management (CRM) functionality to companies who place a premium on flexibility and control. Business users will find an easy-to-use tool to manage interactions across the customer lifecycle. Executives will find a full set of reporting tools to ensure they have the information necessary to make informed decisions. For IT managers, Sugar Enterprise places a premium on flexibility with full set of tools for system management, customization and integration.

Custom CRM

No two CRM implementations are the same. To gain competitive advantage, companies must adapt the CRM system to match how their business functions. Within Sugar, a robust set of configuration options exists to tailor screens and navigation, and even to add new modules-with no coding necessary. With Sugar Module Builder, non-technical administrators can create custom modules from Sugar object templates and relate them to existing Sugar modules to track information important to the organization. These customizations, as well as any others performed in the Sugar Studio environment, are fully upgrade-safe.

Composite Applications

SugarCRM® recognizes that integration with existing core systems is a key factor in your deployment success. Sugar Web Services allow companies to easily connect Sugar Enterprise to their existing IT environment, or directly access the Sugar Enterprise database. SugarCRM's meta-data driven user interface ensures a smooth transition to future versions.

For the Extended Enterprise

In addition to a full set of sales, marketing, support and collaboration features, Sugar Enterprise allows companies to expose key CRM data elements through the Self-Service Portal. By allowing customers to access key account, support and entitlement information, Sugar Enterprise helps companies reduce support costs while staying aligned with customers.

In Control of the Cloud

Sugar Enterprise delivers a cloud computing environment within the product. Cloud Console allows companies to create, test, deploy and manage multiple instances of Sugar Enterprise. With Sugar Cloud Console, companies gain greater control over how their CRM systems are deployed and managed. Based on the Sugar Open Cloud technology that has been developed and refined over five years, companies gain more control and flexibility of customer-focused business processes.

Benefits

  • A complete suite of sales, support, marketing and collaboration features
  • Advanced customization and integration capabilities deliver end-to-end business processes
  • Portal capabilities extend Sugar to incorporate customers and partners
  • Sugar Open Cloud technology provides testing and management services to ensure quality and reliability.

Features

Increase productivity, accelerate sales cycles and reduce surprises.

Sales

Increase productivity, accelerate sales cycles and reduce surprises.

Generate more leads, align with sales and measure effectiveness.

Marketing

Generate more leads, align with sales and measure effectiveness.

Improve customer satisfaction and keep costs under control.

Support

Improve customer satisfaction and keep costs under control.

Monitor and measure key metrics across your business.

Reporting

Monitor and measure key metrics across your business.

Access SugarCRM anywhere, anytime.

Mobile

Access SugarCRM anywhere, anytime.

Align employees around customers.

Collaboration

Align employees around customers.

Extend SugarCRM to match your business processes.

Platform

Extend SugarCRM to match your business processes.