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SugarCRM Product Comparison

Use the following SugarCRM Product Comparison Matrix to find the right version of Sugar for your organization.

Features Sugar Community Edition™ Sugar Professional Edition™ Sugar Enterprise Edition™
User Limit No Limit 5 User Minimum 5 User Minimum
Price Free $360/user/year $600/user/year
Technical Support Not Supported Unlimited Unlimited
Extended / Premium Support   $ $
Data Storage   1GB or 30MB/user 1GB or 120MB/user
User Experience
Customizable Home Pages Yes Yes Yes
New User Wizard Yes Yes Yes
Multiple Home Pages   Yes Yes
Enhanced User Interface   Yes Yes
Shortcut Bar   Yes Yes
Global Search - Enhanced View   Yes Yes
Downloadable Plug-Ins   Yes Yes
Features Sugar Community Edition™ Sugar Professional Edition™ Sugar Enterprise Edition™
Sales Force Automation
Leads Yes Yes Yes
Contacts Yes Yes Yes
Opportunities Yes Yes Yes
Accounts Yes Yes Yes
Activities Yes Yes Yes
Documents Yes Yes Yes
Sales Forecasting   Yes Yes
Contracts   Yes Yes
Product Catalog   Yes Yes
Quotes   Yes Yes
Marketing Automation
Campaigns Yes Yes Yes
Email Marketing Yes Yes Yes
Online Lead Capture Yes Yes Yes
Web-to-Lead Forms Yes Yes Yes
Newsletter Management Yes Yes Yes
Campaign Dashboard Yes Yes Yes
Marketing Reports   Yes Yes
Features Sugar Community Edition™ Sugar Professional Edition™ Sugar Enterprise Edition™
Customer Support
Case Management Yes Yes Yes
Bug Tracking Yes Yes Yes
Email Management Yes Yes Yes
Case Escalation and Queuing   Yes Yes
Knowledge Base   Yes Yes
Advanced Case Escalation and Notification   Yes Yes
Customer Self-Service Portal     Yes
Reporting
Sales Pipeline Dashboard Yes Yes Yes
Lead Source Dashboard Yes Yes Yes
Monthly Pipeline by Outcome Dashboard Yes Yes Yes
Opportunities by Lead Source Dashboard Yes Yes Yes
Customizable Dashboards   Yes Yes
Custom Reports   Yes Yes
Multiple Dashboards on Home Page   Yes Yes
Matrix Reports   Yes Yes
Advanced Charts   Yes Yes
SQL Reporting     Yes
Features Sugar Community Edition™ Sugar Professional Edition™ Sugar Enterprise Edition™
Collaboration
Activity Management Yes Yes Yes
Document Management Yes Yes Yes
Shared Calendar Yes Yes Yes
Employee Directory Yes Yes Yes
Sugar Feeds Yes Yes Yes
AJAX Email Client Yes Yes Yes
Project Management Yes Yes Yes
Advanced Project Management (Gantt Charts and Grids)   Yes Yes
Sugar Plug-in for Microsoft Excel   Yes Yes
Sugar Plug-in for Microsoft Outlook   Yes Yes
Sugar Plug-in for Microsoft Word   Yes Yes
Reminders and Alerts   Yes Yes
Team Notices   Yes Yes
Dynamic Teams   Yes Yes
Mobile
Mobile Edition   Yes Yes
Offline Client Synchronization     Yes
Features Sugar Community Edition™ Sugar Professional Edition™ Sugar Enterprise Edition™
Customization
Module Builder Yes Yes Yes
Custom Fields Yes Yes Yes
Custom Objects Yes Yes Yes
Custom Modules Yes Yes Yes
Custom Record Types Yes Yes Yes
Drag-and-Drop Custom Layouts Yes Yes Yes
Configure Tabs Yes Yes Yes
Assignment Notification Yes Yes Yes
Workflow Automation Rules   Yes Yes
Mobile Studio Editor   Yes Yes
Convert Lead Form   Yes Yes
Migration
Data Import and Exports Yes Yes Yes
Import De-Duplication Yes Yes Yes
Upgrade Wizard Yes Yes Yes
Data Quality Controls   Yes Yes
Features Sugar Community Edition™ Sugar Professional Edition™ Sugar Enterprise Edition™
Integration
Custom Links Yes Yes Yes
Web-Services API Yes Yes Yes
Sugar Feeds Dashlets Yes Yes Yes
My Portal Dashlets Yes Yes Yes
Cloud Connectors Limited Yes Yes
Cloud Connectors Data Merge   Yes Yes
Module Loader   Yes Yes
Security
Access Control by User Role Yes Yes Yes
Access Control by Team   Yes Yes
Field-Level Security   Yes Yes
Module Administration   Yes Yes
Advanced Password Management   Yes Yes