Leaving corporate America, Mark utilized ACT! to start a new branch of Multimedia Programming America, a reseller of specialized PC and MAC non-linear editing workstations for the video production industry in Atlanta, Georgia. There he used ACT! software to start a business with zero contacts and landed its largest client, The Weather Channel, within one year of operation.

Mark founded Mondo Media, in 1997 with the goal of helping others experience his success of using ACT!. Mark became an ACT! Certified Consultant (ACC) in 1998.

Mark relocated the business to Chicago in 1999 and built his whole practice around ACT! consulting and training services. 

In 2003, Mark merged his video editing software experience with his training background to create ACT! Training Videos through a web-browser.

In 2004, Mark co-founded the CRM Alliance with John Kaufman, Gay Chambers and Rich Spitz, creating a 30 member CRM consultant alliance spanning 22 states across North America.

In 2006, Mark merged Mondo Media's consulting practice with The CRM Connection, creating one of the largest ACT! software consulting practices in North America. 

When not playing with ACT!, Mark can be found running several recreational sports teams including soccer, floor hockey and football. Mark's most notorious claim to sports fame is playing the first hooker in the inaugural season for the Loyola University Chicago rugby team.

Mark earned his bachelor’s degree in business administration with a marketing focus from Loyola University of Chicago in 1993.