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The CRM Connection
Billing and Support Services
Standard
Billing Rates - Pay as you go
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Sage CRM
SalesLogix, Sage CRM |
$175/hour |
| ACT! Services - New York,
Connecticut, New Jersey, Michigan |
$175/hour |
| ACT! Services - Colorado and
Illinois |
$160/hour |
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Network/ MS Office
Customization / Programming |
$135/hour |
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Non-Network
Computer Services |
$125/hour |
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Marketing / Web Design /
QuickBooks Services |
$100/hour |
Pre-Paid
Support Services Program
Our Pre-Paid Services Program is
for clients who desire
discounted billing rates and guaranteed
premium services. All ACT! software support contracts have a (1) hour
Callback, (2) hour Help Desk and a (4) hour on-site system failure guarantee
during normal business hours in Denver and a next business day
on-site system failure guarantee in New York City,
Illinois, Southern Connecticut and Northern Jersey. The
guarantee also applies to SalesLogix clients in Denver.
For SalesLogix clients located outside of Denver, remote support
applies instead of on-site. Pre-Paid services expire if unused for eighteen consecutive months. Refunds are
available upon request at any time and a penalty of 10% of the initial
pre-paid services amount will apply.
There are four program levels and
their details are listed below:
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Contract Amount
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Discount Amount
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$6,000 |
14.5% |
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$3,000 |
10% |
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$1,500 |
5%
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Our
Service Guarantee
100% Client Satisfaction is our
goal. If you are not happy with our services, let us know
and we will adjust your invoice accordingly.
The CRM Connection Does it Right
When it comes to CRM!
The CRM Connection; ACT!,
SalesLogix and Sage CRM training, consulting & software.
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Software logos, and the Sage Software product and service names mentioned herein are registered trademarks or trademarks of Sage Software,
Inc., or its affiliated entities. All other trademarks are property of their
respective owners.
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