Which CRM solution is right for you?
Billing
Our Service Guarantee
100% Client Satisfaction is our goal. If you are not happy with our services, let us know and we will make it right.
Standard Billing Rates - Pay as you go
| Sage SalesLogix, Sage CRM, SugarCRM | $175/hour |
| ACT! Services | $175/hour |
| ACT! Services - Rocky Mountain region | $160/hour |
| Network / MS Office Customization / Programming | $135/hour |
| Non-Network Computer Services | $125/hour |
| Marketing / Web Design / QuickBooks Services | $100/hour |
Pre-Paid Support Services Program
Our Pre-Paid Services Program is for clients who desire discounted billing rates and guaranteed premium services. All ACT! software support contracts have a one-hour Callback, two-hour Help Desk and for system failures, we offer a three-hour guarantee during normal business hours in Denver and a next business day on-site system failure guarantee in Colorado, Michigan, New York, Connecticut and New Jersey. The guarantee also applies to SalesLogix clients in Denver. For SalesLogix clients located outside of Denver, remote support applies instead of on-site. Pre-Paid services expire if unused for eighteen consecutive months.
There are three program levels and their details are listed below:
| Contract Amount | Discount Amount |
| $6,000 | 14.5% |
| $3,000 | 10% |
| $1,500 | 5% |
ACT! Support Care from The CRM Connection
ACT! Support Care provided by The CRM Connection is a unique technical support program designed to save you time, boost your productivity, and help you get the most out of your ACT! system. You benefit from consistent support at a fixed price with guaranteed response times. Three plans are available to give you the ideal level of support for your company.
- Simplifies ownership of ACT! by providing a consistent plan structure
- Provides quick, decisive responses to software issues and other technical challenges
- Offers budget predictability
- Reduces time, resources, effort, and cost associated with operating the software
The CRM Connection provides the expert guidance you need to harness the full capability ACT! software. Regardless of the issue, we ensure you learn from every interaction with us.
For complex situations, The CRM Connection’s technical support professionals are able to diagnose and resolve issues by remotely accessing your ACT! system securely — only with your permission.
Training helps users get the most out of ACT! software. Discounted training, including online and instructor-led courses, is available for customers with The CRM Connection’s Support Care plan. Additional fees will apply.
- Up to two 30-minute support incidents per month during the contract period1
- Toll-free phone number for support
- Guaranteed response within 1 business day
- Consulting and training service rates locked in for the contract period
- Total of five 30-minute support incidents per month during the contract period1
- Priority queuing when calling The CRM Connection
- Guaranteed response within 4 business hours
- 10% preferred discount on additional services outside this agreement
- Free ACT! password recovery service
- An unlimited number of 30-minute support incidents per month during the contract period1
- Guaranteed response within 2 business hours
- 20% Preferred discount on additional services outside this agreement
Want to know more?
Contact us today!
