Sage Software's updated customer management offering, ACT 2006, adds a new level of integration and ease to customer-relationship management (CRM) applications. Whether working with e-mails, attachments, or appointments, ACT centralizes all your activities with business contacts for easy access. The 2006 version includes an enhanced interface, mobile readiness, and improved integration.

ACT is system-intensive software, requiring at least 512 MB of memory, so users should be aware that it might eat up a lot of processing power before installation. Naturally, the better your system, the more you will get out of ACT.

Users will find that installation is easy and straightforward. But, more importantly, the software also helps you transfer your current client and customer data into ACT right after installation.

This CRM suite is as complex or as simple as you want it to be. At its core, ACT is a user-friendly database that tracks contact history, sales history, communications, and other client information. For those who require a very simple, easy-to-browse customer database, the software handles this need effortlessly.

But ACT also can meet the challenges of more demanding business users. It performs well for those who want client forecasts, graphs, charts, and well-organized customer information from their CRM system. The learning curve for the more complex tasks can be steep, but it is manageable.

Although earlier versions might be fine for most users, the upgrade does boast several new and improved features. First, the 2006 version touts selective synchronization, allowing you to synchronize certain kinds of files rather than everything at once. The interface also sports a Tree View mode, which helps you navigate and organize the database, as well as visualize contact relationships.

Aiding mobility, the new version allows you to print phone numbers for any calls scheduled on the ACT calendar. Last but not least, Lotus Notes integration adds more flexibility to the program.

The software runs on Microsoft Windows 2000 and XP, and a single version of ACT 2006 can be deployed on up to 10 computers on a network.

ACT is one of the most reliable names in CRM software . Name recognition alone should not sell you on software, but the product is a top player for a reason. The 2006 version of the long-standing program line provides users with the quality CRM application they've come to expect. While an upgrade from the 2005 version might not be warranted, new users should seriously consider the 2006 model as a top contender.

Sage Software ACT 2006

Pros: Improved interface; Lotus Notes integration; quicker synchronization.

Cons: Upgrade from ACT 2005 not crucial.

Verdict: ACT 2006 provides users with the quality CRM application they've come to expect from the reputable program line. While an upgrade from the 2005 version might not be warranted, new users should seriously consider the 2006 model as a top contender. It will deliver the quality software businesses need to maintain a top-notch CRM system.

Rating:4 out of 5

ACT! 2006 Price: $230; $150 upgrade

www.act.com