Why businesses rely on The CRM Connection instead of other ACT! Consulting firms  

From left, Cheryl Campbell, Partner/Director of Technology, Zvi Flanders, VP-Michigan, John Kaufman, Managing Partner, Elaine Wirth, VP-Northeast and Mark Mondo, VP-Midwest

• The Largest ACT! Consulting firm in the U.S.  We have 13 ACT! Certified Consultants and 6 ACT! Premier Trainer’s on staff in our 6 offices. The CRM Connection is currently the #5 US ACT! Reseller and we are 1 of 6 Sage authorized ACT! 6.0 database repair centers in the US.  We are a profitable company with impeccable credit.
   
• Best of the best trainers.  Our lead trainer, Elaine Wirth, holds the distinction of being the creator and sole instructor of Sage Software’s ACT! Premier Training certification course for every ACT! Consultant around the world who wants to earn the ACT! Premier Trainer professional designation. 
   
• Your call is answered live.  We are available for sales and tech support 8:30 am – 6:30 pm EST, Monday to Friday.
   
• Dedicated support team with senior technical support. Your technical issues get resolved faster over the  telephone and by remote access.
   
• Proven Talent.  The majority of our consultants have worked with ACT! for more than 8 years. The firm’s partners have a track record of building successful businesses. We have experience with ACT!, SalesLogix, Sage CRM and Microsoft networking.
   
• Industry Knowledge.  We have 1000’s of clients in almost every industry and understand the software options currently on the market. We know you expect a sense of urgency and we are able to deliver because of our vast knowledgebase.
   

Our mission and philosophy.

The CRM Connection's mission is to deliver excellence in the design and delivery of Customer Relationship Management software systems designed to help our clients achieve their business objectives. Our goal is to provide a unique experience by exceeding the expectations of our clients and doing whatever it takes to get the job done.  Our company philosophy is simple: If it's not fun, it's not worth doing. We only accept engagements when  we are 100% convinced we can meet your objectives while building a healthy, positive business relationship. It's that simple.

Our history.
The CRM Connection was formed by John Kaufman and Cheryl Campbell through the acquisition of Streamline Solutions in 2002 and the merger of their ACT! Consulting company, Compass Technology in 2004. In 2006, Mark Mondo joined the company and directs the company's Chicago office. In 2007, Zvi Flanders joined the company and directs the company's Ann Arbor and Southfield, Michigan offices. In 2008, The CRM Connection acquired EW and Associates' New York, Connecticut and New Jersey ACT! consulting and training practice.  As part of this merger, Elaine Wirth joined the company and directs the company's Northeastern US Operations. Her consulting team also joined The CRM Connection and  serves their existing and new clients.

 The firm's focus has always been providing Customer Relationship Management Consultant services using a number of different CRM software packages, such as ACT! (ACT! 2008, ACT! 2007, ACT! 6.0) Sage CRM and Sage CRM SalesLogix.  In addition to conversions, customizations, installation and training, we provide a full range of on-site and web-based support, including many different levels of ACT! training. 

Our headquarters are located in Denver, Colorado and we have satellite offices in Chicago, Illinois, Ann Arbor, Michigan, New York City, East Brunswick, New Jersey and Stamford Connecticut. 
                                       
The CRM Connection is the founder and owner of The CRM Alliance^TM. Our group of thirty-one affiliate partner offices across North America has nearly 70 Certified CRM Consultants who deliver and support CRM solutions anywhere, anytime. The CRM Alliance makes is easy to implement and maintain your customized CRM solution.

Our customer service promise is to provide 100% client satisfaction and empower you with the technology you need to achieve your unique CRM solutions.

We Do What It Takes To Get The Job Done. Guaranteed!