Which CRM solution is right for you?
Principals
Executives
Our Team
- Daniel Ahlers
- Rita Kogstad
- Camille Kremer
- Ron Madara
- Rob Moulton
- Margo Rhyme
- Narci Rivera
- Lorna Plamondon
- Lisa Wirth
Why businesses rely on The CRM Connection instead of other ACT! Consulting firms
2009 and 2008 Presidents Club Winner for Top ACT! Sales in U.S.
We are the largest ACT! consulting firm in North America with 10 ACT! Certified Consultants and 5 ACT! Premier Trainers on staff in six offices. The CRM Connection is one of six Sage-authorized ACT! 6.0 database repair centers in the U.S. We are a profitable company with impeccable credit.
Best of the best trainers.
Our lead trainer, Elaine Wirth, holds the distinction of being the creator and sole instructor of Sage Software's ACT! Premier Training certification course for every ACT! Consultant around the world who wants to earn the ACT! Premier Trainer professional designation.
Your call is answered live
We are available for sales and tech support 8:30 am – 6:30 pm EST, Monday to Friday.
Dedicated support team with senior technical support.
Your technical issues get resolved faster over the telephone and by remote access.
Proven Talent
The majority of our consultants have worked with ACT! for more than 8 years. The firm's partners have a track record of building successful businesses. We have experience with ACT!, SalesLogix, Sage CRM and Microsoft networking.
Industry Knowledge
We have 1000's of clients in almost every industry and understand the software options currently on the market. We know you expect a sense of urgency and we are able to deliver because of our vast knowledge base.
Our mission and philosophy.
The CRM Connection's mission is to deliver excellence in the design and delivery of Customer Relationship Management software systems designed to help our clients achieve their business objectives. Our goal is to provide a unique experience by exceeding the expectations of our clients and doing whatever it takes to get the job done. Our company philosophy is simple: If it's not fun, it's not worth doing. We only accept engagements when we are 100% convinced we can meet your objectives while building a healthy, positive business relationship. It's that simple.
Our history
The CRM Connection was formed by John Kaufman and Cheryl Campbell through the acquisition of Streamline Solutions in 2002 and the merger of their ACT! Consulting company, Compass Technology, in 2004. In 2007, Zvi Flanders joined the company and directs the company's Ann Arbor and Southfield, Michigan, offices. In 2008, The CRM Connection acquired EW and Associates' New York, Connecticut and New Jersey ACT! consulting and training practice. As part of this merger, Elaine Wirth joined the company and directs the company's Northeastern US Operations. Her consulting team also joined The CRM Connection and serves their existing and new clients.
The firm's focus has always been providing Customer Relationship Management Consultant services using a number of different CRM software packages, such as ACT!, (ACT! 2011, ACT! 2010, ACT! 2009, ACT! 2008, ACT! 2007, ACT! 6.0) Sage CRM, and Sage CRM SalesLogix. In addition to conversions, customizations, installation and training, we provide a full range of on-site and web–based support, including many different levels of ACT! training.
Our headquarters are located in Denver, Colorado, and we have satellite offices in Ann Arbor, Michigan, New York City, East Brunswick, New Jersey and Stamford Connecticut.
CRM Alliance
The CRM Connection is the founder and owner of The CRM Alliance™. Our group of thirty–one affiliate partner offices across North America has nearly 70 Certified CRM Consultants who deliver and support CRM solutions anywhere, anytime. The CRM Alliance makes is easy to implement and maintain your customized CRM solution.
Our customer service promise is to provide 100% client satisfaction and empower you with the technology you need to achieve your unique CRM solutions.
